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HELPING HANDS FINANCIAL
ASSISTANCE PROGRAM SUMMARY


The Helping Hands Program provides financial assistance for our patients who:

Are uninsured
Are underinsured

All patients are eligible to apply for financial assistance, including those with insurance. Established discount guidelines are utilized to determine what amount, if any, will qualify for financial assistance.

 
Helping Hands Application Download icon  Financial Assistance Policy Download icon  Plain Language Summary Download icon
 


 

DO I QUALIFY?

Generally, patients with family income at or below 200% of the Federal Poverty Guidelines (FPG) will receive a 100% discount.

Patients with family incomes greater than 200% - up to 500% of FPG, with medical bills exceeding 5% of their yearly income are eligible for discount.

Each patient’s eligibility will be evaluated according to relevant circumstances, household income and other financial resources available to the patient or patient’s family, and outstanding medical bills.

 

HOW DO I APPLY?

Free copies of the Financial Assistance Policy and the Financial Assistance application can be obtained through any of the following sources:

Download and print a Helping Hands Application here - cursor icon. Download and print a Helping Hands Application here.

Contact a Customer Service Representative - phone icon Contact a Customer Service Representative at 877.516.0911, Option 1.

Request an application in person - icon of a person. Request an application in person at one of our Baylor Emergency Medical Center locations.

You may also request a copy of the application - letter icon. You may also request a copy of the application via mail at the address provided below.

Send the completed application and all requested documents by Registered Mail to the following address:

Baylor Emergency Medical Centers
- Central Billing Office
Attn: Customer Service Department
8686 New Trails Drive, Suite #100
The Woodlands, TX 77381

 

HOW WILL I BE NOTIFIED?

If a submitted application qualifies for the Helping Hands Financial Assistance Program benefits, a Customer Service Representative will contact the patient via telephone.

Financial Assistance Documents

Mailing Address Contact Number Plain Language Summary Financial Assistance Policy Financial Assistance Application Patient Billing and Collections Policy
Baylor Emergency Medical Center at Aubrey Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Burleson Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Colleyville Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Keller Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Mansfield Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Murphy Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
Baylor Emergency Medical Center at Rockwall Baylor Emergency Medical Centers – Central Billing Office

Attn: Customer Service Department

8686 New Trails Drive, Suite #100

The Woodlands, TX 77381

1-877-516-0911

Option 1

English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin
English
Spanish
Russian
Korean
Vietnamese
Arabic
French
Mandarin

A patient who qualifies for Financial Assistance will not be charged more for emergency or other medically necessary care than the amounts generally billed to patients with insurance.


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